The Information Technology sector is of vital importance to everything we do today. IT organizations must ensure the efficiency of service delivery and customer satisfaction in order to fend off competition in an ever growing and advancing marketplace. Efficienvy isn’t only important at the IT level; it must also permeate every level of the organization, from the CEO all the way down to the custodial staff.

Implementation and registration to international management systems is an excellent way for IT organizations to handle these challenges and to achieve customer satisfaction.

In addition to IT management, quality management also plays a key security role. In the highly competitive information security sector, businesses that strive to continually improve their operations gain an important edge over their competitors. By achieving ISO/IEC 27001 or ISO/IEC 20000-1 certification, you gain a top-down framework for improving your efficiency and bottom line.

Quality management certification involves implementing processes which are proven and measurable — this translates to ongoing cost savings, enhanced customer satisfaction and responsible growth.

Consumers are increasingly becoming aware of these benefits. Many insist on doing business with a supplier that can demonstrate their commitment to quality assurance and uninterrupted service delivery. By becoming certified, IT organizations gain an important selling point that will help them stand out in an already saturated market.

IT departments in organizations of all types and sizes can benefit from quality assurance in information technology. Key information security management system benefits include:

• Meeting compliance requirements. There are now a number of legal, contractual and regulatory compliance requirements pertaining to information security management systems. Becoming an ISO-certified organization is a relatively easy and cost-effective means of achieving and maintaining compliance.

• Reducing the likelihood of a costly data breach. The failure to adequately protect your information assets could lead to a data breach, resulting in fines due to non-compliance. The damage to your brand and reputation can also have devastating financial consequences. Implementing these information security standards can reduce the chances of a breach occurring.

• Meeting security audit requirements. Companies certified to ISO standards demonstrate adherence to universally accepted quality assurance practices. This often reduces the number of customer and stakeholder requests for security audits, saving time and paperwork.

• Expanding your global footprint. These information security standards are universally recognized and implemented by companies all over the world. Adhering to these standards can help you gain new global clients and international business partners.

• Building trust with existing customers and stakeholders. Following ISO information security standards helps build trust and establishes credibility with your current business partners. They’ll have the confidence and peace of mind of knowing that you’re making information security management a top priority.

• Making smarter, more informed information security management decisions. Effectively managing risk is an essential component of quality management in information technology. Adhering to ISO standards ensures the implementation of reliable technical, administrative and operational controls, making it easier to assess and prioritize the various IT security risks and make more informed decisions.