Customer feedback

With your feedback, we are able to better satisfy your needs, resolve complaints and provide you with added value.

General Information

For which certification standard have you been audited *

Audit Preparation

How satisfied are you with audit scheduling process and with the audit planning process?
was it clear, precise and issued on time ?

Audit Experience

How satisfied are you with the following audit elements of your audit experience ?

Note:

1 Star: Inadequate service

2 Star: Needs improvement

3 Star: Meets expectations

4 Star: Exceeds expectations

Professionalism *
Conduct of opening and closing meeting *
Knowledge of your business sector *
Adaptability and communication *
Follow-up of audit activities *
Punctuality & time management *
Relevant coverage of audit scope *
Knowledge of audited standard(s) *
Non-conformities: clear, justified, agreed and verified *
Audit added value to your business *

Audit deliverables

How satisfied are you with the quality of audit report and with the time taken to issue the audit report ?
was it clear, precise and issued on time ?

Communication

How would you evaluate communication with WECERT ?
was it clear, precise and issued on time ?

Commercial

How satisfied are you with WECERT offer quality and with the time taken to receive a quotation
was it clear, precise and issued on time ?

Other

Are you likely to recommend WECERT services *
Are there any new services that your company is interested in now? If yes, what are they ? *
How did you hear about WECERT? *
Do you allow WECERT team to call you to deeper analyze your feedback ? *