Quality Policy
Consistency is the simplest and yet the most important way to create amazing customer service.
Consistency is the key for creating expectations and satisfaction for our clients.
Our Quality Policy is
to provide our clients with consistent quality service
To achieve this, WECERT Quality Certificates Issuing Services (WECERT) has established as part of its policy the following:
- To understand the importance of impartiality and confidentiality in carrying out its management system and process/product certification activities;
- To manage conflict of interest and ensure objectivity of its management system and process/product certification activities;
- To identify clients’ requirements, measure its performance against those requirements, and continuously implement initiatives to improve its services;
- To continuously innovate ways to serve our clients’/stakeholders’ needs;
- To develop and offer high-quality services that meet the needs of the community and our clients regarding the quality/environmental/safety impacts of our operations and services;
- To maintain international recognition of our services in support of our clients’ current and future requirements and expectations, including continuing professional development of our staff.
- To continually satisfy the requirements of ISO/IEC 17021, including the national/regional versions of the same, and the related IAF Mandatory Documents and the other documents related to the various services offered by WECERT and issued by the relevant Accreditation Bodies and Sector Authority Organizations.