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Customer Experience

As a WECERT Client, you expect exceptional, personal service. We developed  our Customer Experience Program to ensure that we consistently deliver on your expectations. We always try to keep customer experience front-and-center in our day-to-day work.

This is vital as you move along your certification journey. The certification process is rigorous and requires the cooperation of a wide range of people with different roles, responsibilities and backgrounds. Knowing that you have a reliable certification partner who listens and communicates clearly brings you reassurance as you embark on your journey.

our CUSTOMER EXPERIENCE PROGRAM

Our Customer Experience Program has been developed based on five fundamental principles:

  • Clarity and Transparency;
  • Impartiality;
  • Dependability;
  • Ease of Use; and
  • Partnership.

These principles have been derived from comprehensive feedback from our clients. At every step of the certification process, we ensure that our service and relationship with our clients are transparent and unambiguous and that we are impartial in all our dealings with them. We strive to provide them with dependable services that are convenient and hassle-free, and we work towards building a strong partnership with our clients.

THE PROCESS OF COLLECTING CLIENT FEEDBACK AND ADDRESSING COMPLAINTS IS AN INTEGRAL PART OF OUR DAY-TO-DAY WORK.

With your feedback, We would be able to better satisfy your needs, resolve complaints and provide you with added value. Our Customer Satisfaction Survey and complaint procedures make it easy to provide feedback about your experience.

Your Feedback

Your feedback is essential when it comes to creating a positive, seamless experience for our clients.