ISO/IEC 20000-1
Information technology — Service management Certification
ISO/IEC 20000-1 is ideal for any service provider, large or small, who wants to provide assurance in the quality of the services they deliver. It’s commonly used for IT services, facilities management and business services to help ensure effective and resilient services in today’s changing service delivery environment.
Business Challenges
Companies in today’s global economy, no matter their size or industry, depend more and more on technology to promote and deliver their products to the market. This is complicated further by the fast-paced changes in technology. Whether you are an IT outsourcing firm, or a company depending on IT for its back-end and front-end processes, continuously improving the quality of your IT Service Management System with ISO 20000 certification from a trustworthy, independent certification body is essential. And with more and more companies requiring ISO/IEC 20000-1 certification as a prerequisite to signing deals, it is fast becoming obligatory.
Changing industry landscape and expectations
Understanding expectations, planning for services and service changes, and monitoring performance can be critical to an IT service’s success or failure. An IT Service Management System (ITSMS) can in turn be critical for organizations providing anything from Service Desk support to full-fledged system design and deployment.
An ITSMS provides a technology-neutral framework for understanding, agreeing on, implementing, and monitoring effective managed services. ISO/IEC 20000-1 offers internationally recognized best practices through an integrated process approach designed to meet the expectations of both businesses and customers.
Specifically, the ISO/IEC 20000-1 standard sets forth the structural requirements for an ITSMS from service planning and service delivery to resolution and release management, along with resources and controls throughout the service lifecycle. The companion document ISO/IEC 20000-2 code of practice provides interpretive guidance and recommendations for organizations implementing the standard.
Benefits of becoming certified
The potential benefits of ISO 20000-1 are numerous, but the most significant and tangible ones are that the standard enables your organization to:
- Build and operate an IT management system within a well-defined and clear framework, which at the same time is flexible to your own business needs and expectations.
- Reduce the vulnerability to organizational risk particularly cyber threats.
- Meet contractual requirements.
- Increase consumer and business trust and satisfaction for the IT services offered.
- Ensure seamless and trouble-free operation internally and externally.
Global recognition as a reputable supplier
Certification is recognized internationally and accepted throughout industry supply chains, setting industry benchmarks for sourcing suppliers.
Win more business
Procurement specifications often require certification as a condition to supply, so certification and verification opens doors
Business resilience
Avoid downtime and financial losses with effective management of risk, emergency preparedness and contingency planning.
Legal Compliance
Understand how statutory and regulatory requirements impact your organization and its customers.
What is ISO/IEC 20000-1?
This globally recognized Information Technology Service Management Standard has been designed to shape consistency into the management of IT services and infrastructure, either internal or outsourced, benefiting employees and clients. The ultimate goal being effective overall IT service management, the standard is based on key processes ranging from service level management reporting, budgeting and accounting for IT services, to information security, supplier, incident, change and release management.
