Quality Policy
Consistency is the simplest and yet the most important way to create amazing customer service.
Consistency is the key for creating expectations and satisfaction for our clients.
Our Quality Policy is
to provide our clients with consistent quality service
To achieve this, WECERT Quality Certificates Issuing Services (WECERT) has established as part of its policy the following:
- To understand the importance of impartiality and confidentiality in carrying out its management system and process/product certification activities;
- To manage conflict of interest and ensure objectivity of its management system and process/product certification activities;
- To identify clients’ requirements, measure its performance against those requirements, and continuously implement initiatives to improve its services;
- To continuously innovate ways to serve our clients’/stakeholders’ needs;
- To develop and offer high-quality services that meet the needs of the community and our clients regarding the quality/environmental/safety impacts of our operations and services;
- To maintain international recognition of our services in support of our clients’ current and future requirements and expectations, including continuing professional development of our staff.
To continually satisfy the requirements of ISO/IEC 17021, including the national/regional versions of the same, and the related IAF Mandatory Documents and the other documents related to the various services offered by WECERT and issued by the relevant Accreditation Bodies and Sector Authority Organizations.
in wecert we:
- Provide a service that stands out for its professionalism, efficiency, delivery times and price/performance ratio;
- Reaching, maintaining, and constantly increasing customer satisfaction, which is the top priority for the certification body and fundamental to maintain competitiveness in markets around the world.
- Constantly improve the level of its services.
in wecert we try to:
- Consistently apply the requirements of its management system, standards, technical reference regulations, and applicable laws to determine the times, the modalities and costs of the activities;
- Encourages all organizations, not just customers, to seek continuous improvement and assume greater responsibility for their work processes;
- Carries out its activities independently of political and economic interests, is not subject to external influences and follows non-discriminatory policies towards the subjects interested in its services;
- Assumes full responsibility for assigned tasks;
- Commits to making available information of public interest, complying with current legislation on privacy and data protection;
- Ensures the possibility for interested parties to lodge complaints and appeals with respect to their activities and undertakes to handle them;
- The provisions defined and communicated by top management to all staff for the achievement of these objectives include:
- Compliance with the requirements of the standards for conformity assessment bodies;
- Full respect of the rules defined in the management system documents;
- Absolute independence of the top management and of the committee for safeguarding impartiality;
- The use of qualified personnel who work in absolute autonomy;
- Training and information of internal and external staff involved in certification activities;
- Avoiding creating situations that may give rise to grounds of appeal;
- Compliance with the planned programming for the implementation of certification and surveillance activities;
- Assessing the adequacy of the system and compliance with the benchmarks and objectives defined through the implementation of internal audits;
- Customer satisfaction evaluation regarding the certification service with appropriate tools.
