To understand the importance of impartiality and confidentiality in carrying out its management system and process/product certification and validation/verification activities;

To manage conflict of interest and ensure objectivity of its management system and process/product certification and validation / verification activities;

To identify clients’ requirements, measure its performance against those requirements, and continuously implement initiatives to improve its services;

To continuously innovate ways to serve our clients’/stakeholders’ needs;

To develop and offer high-quality services that meet the needs of the community and our clients regarding the quality/environmental/safety impacts of our operations and services;

To maintain international recognition of our services in support of our clients’ current and future requirements and expectations, including continuing professional development of our staff.

To fully comply with all applicable international legal obligations, including but not limited to UAE regulations, and other applicable international trade laws.

To continually satisfy the requirements of ISO/IEC 17021 and ISO/IEC 17029 with ISO 14065, including the national/regional versions of the same, and the related IAF Mandatory Documents and the other documents related to the various services offered by Intertek and issued by the relevant Accreditation Bodies and Sector Authority Organizations.

Provide a service that stands out for its professionalism, efficiency, delivery times and price/performance ratio;

Reaching, maintaining, and constantly increasing customer satisfaction, which is the top priority for the certification body, validation and verification body and fundamental to maintain competitiveness in markets around the world.

Constantly improve the level of its services.

Consistently apply the requirements of its management system and validation and verification activities, standards, technical reference regulations, and applicable laws to determine the times, the modalities and costs of the activities;

Encourages all organizations, not just customers, to seek continuous improvement and assume greater responsibility for their work processes;

Carries out its activities independently of political and economic interests, is not subject to external influences and follows non-discriminatory policies towards the subjects interested in its services;

Assumes full responsibility for assigned tasks;

Commits to making available information of public interest, complying with current legislation on privacy and data protection;

The provisions defined and communicated by top management to all staff for the achievement of these objectives include:

Compliance with the requirements of the standards for conformity assessment bodies;

Full respect of the rules defined in the management system documents and verification and validation documents;

Absolute independence of the top management and of the committee for safeguarding impartiality;

The use of qualified personnel who work in absolute autonomy;

Training and information of internal and external staff involved in certification activities;

Avoiding creating situations that may give rise to grounds of appeal;

Compliance with the planned programming for the implementation of certification and surveillance activities;

Assessing the adequacy of the system and compliance with the benchmarks and objectives defined through the implementation of internal audits;

Customer satisfaction evaluation regarding the certification and validation/verification service with appropriate tools.